Client Problems Community Help

    Greetings everyone,


    I'd like to draw your attention to an ongoing concern that many of us have been experiencing for several weeks now. I talk about recurring client issues that continue to affect our gameplay. These issues include:


    1. Client-Closes-Ingame / Login Attempt Failures: Clients are unexpectedly closing during gameplay or while attempting to log in.
    2. Fist-Raise-Bug: An issue where the character's raise their fist and get stucked in character choice
    3. Freezing Loading Screen: Instances of the loading screen freezing.
    4. Bear-Gall-Bug: A bug were a inventory full of Bear-Galls appears. Followed by client crash.
    5. Enchant-Item+ UI-Bug: A bug were a Entchant-Item+ UI appears. Followed by client crash.
    6. Ghost-Login / In-Game: Monsters stop loading. Cant interact with NPCs/Inventory.


    In order to shed more light on this matter and encourage our Community Manager (CoMa) to take appropriate action,

    i propose that we all contribute to this thread by sharing all our Syserr-Files along with additional pertinent details. By all i really mean all of them:!:

    This will assist in organizing the information for the relevant authorities. For the sake of clarity, let's conduct our discussion in english and utilize the provided template below:


    Whats a SysErr?
    How to get my SysErr
    Template for Players


    By collaborating in this manner, we can present a comprehensive view of the issue and facilitate a more effective resolution process. Thank you all for your cooperation and assistance in addressing this matter. Let the spam begin. :gamer::gamer::gamer:

    forumbannereq2.png

    50te-5.png

    Sternzeichen Sura

    1. SysErr-File

      : 0811 13:22:10534 :: Unknown packet header: 48, last: 85 130
    2. Description of Incident

      random close in the hydra
    3. Additional Information
    • Server: Germania
    • Channel: 2
    • Map: hydra to new continent
    • Number of clients opened at the time: 3

    ----------------------------------------------------------------------


    1. SysErr-File

      : 0811 13:30:41307 :: Unknown packet header: 205, last: 84 94
    2. Description of Incident

      close at teleport from map1 to kap
    3. Additional Information
    • Server: Germania
    • Channel: 2
    • Map: map1 to kap
    • Number of clients opened at the time: 3

    Weiß nicht, ob das hier rein kommt. Aber durch das Update habe ich DEUTLICH öfter bei neuen, frisch geöffneten Fenster das altebkannte Problem aka der client kann nicht geöffnet werden. Teilweise 5,6,7 und 8x bis man mal ein "richtiges, funktionierendes "Fenster offen hat.

    Das ist einfach VIEEEEEEEEEEEEEEEEEEL häufiger als vor dem Update der Fall. Nervt mega Rytlock hilft da die Sys datei auch?

    1. SysErr-File

      : 0811 15:10:50459 :: Unknown packet header: 248, last: 29 85
    2. Description of Incident

      i do nothing, random close, i stand next to the fisherman
    3. Additional Information
    • Server: Germania
    • Channel: 5
    • Map: kap
    • Number of clients opened at the time: 4

    --------------------------------------------------------------------------------

    1. SysErr-File

      : 0811 15:11:06426 :: 󸮵ÇÁö ¾ÊÀº ÆÐŶ Çì´õ 14, state Loading

      0811 15:12:54913 :: Phase Loading does not handle this header (header: 87, last: 87, 87) 0811 15:12:57917 :: Unknown packet header: 155, last: 87 87
    2. Description of Incident
      : after teleport from map1 to kap i had a ghost login + close
    3. Additional Information
    • Server: Germania
    • Channel: 5
    • Map: kap
    • Number of clients opened at the time: 3
    1. SysErr-File

    0811 16:48:14789 :: Phase HandShake does not handle this header (header: 132, last: 255, 132)

    0811 16:48:20706 :: Unknown packet header: 160, last: 136 86

    1. Description of Incident
      After Login Client-close
    2. Additional Information
    • Server: Germania
    • Channel: 5
    • Map: map1
    • Number of clients opened at the time: 2
    1. SysErr-File

      : 0811 15:29:24362 :: Unknown packet header: 220, last: 87 78
    2. Description of Incident

      : just loggin into ch5 bazar
    3. Additional Information
    • Server: Germania
    • Channel: 5
    • Map: bazar
    • Number of clients opened at the time: 4


    ------------------------------------------------------------------------

    1. SysErr-File

    : 0811 15:22:50652 :: Unknown Server Command lover_login | lover_login 0811 16:16:11338 :: NOT_FOUND_GLOBAL_POSITION(965923776, -227198446) 0811 16:16:11350 :: Unknown packet header: 220, last: 86 44 0811 16:16:11381 :: Exception 0811 16:16:11381 :: IOError 0811 16:16:11381 :: : 0811 16:16:11381 :: (22, "invalid mode ('w') or filename", 'UserData\\guild_battle\\\xe4p{\xd3\xfe\x19\xc37\xdb\xfe\xb3T\x81\xd1\xb7\xfb\x9d\xe67\x05\xaa') 0811 16:16:11381 :: in 0811 16:16:11381 :: <bound method GuildBattleStatusBoardWindow.__del__ of <uiGuildBattle.GuildBattleStatusBoardWindow object at 0x1F371300>> 0811 16:16:11391 :: ignored

    1. Description of Incident

      : teleport from new continent to map1
    2. Additional Information
    • Server: Germania
    • Channel: 5
    • Map: map1
    • Number of clients opened at the time: 4

    1. SysErr-File
      0811 17:49:01849 :: Unknown packet header: 223, last: 87 85
    2. Description of Incident
      Client Close while running mounted
    3. Additional Information
    • Server: Germania
    • Channel: 4
    • Map: Northwind-Descend
    • Number of clients opened at the time: 4


    forumbannereq2.png

    50te-5.png

    Sternzeichen Sura

    1. SysErr-File

    0811 18:36:01046 :: CPythonNetworkStream::RecvFlyTargetingPacket() - dwShooterVID[1092029080] NOT EXIST

    0811 18:36:01047 :: Cannot find item by -232064986

    0811 18:36:01047 :: Cannot find item by -232064986

    0811 18:36:06656 :: Cannot find item by -232064986


    1. Description of Incident

      GhostLogin / Ingame after entering Hydra
    2. Additional Information
    • Server: Germania
    • Channel: 5
    • Map: Hydra
    • Number of clients opened at the time: 2
    1. SysErr-File
      : 0811 17:34:50783 :: Phase HandShake does not handle this header (header: 46, last: 253, 46)
      0811 17:34:50894 :: Unknown packet header: 223, last: 253 46
    2. Description of Incident

      Client close into hydra at first wave
    3. Additional Information
    • Server: Germania
    • Channel: 5
    • Map: hydra
    • Number of clients opened at the time: 4

    ----------------------------------------------------------------


    1. SysErr-File
      : 0811 18:39:21045 :: Phase HandShake does not handle this header (header: 39, last: 253, 39)
      0811 18:39:23771 :: Phase Loading does not handle this header (header: 26, last: 38, 26) 0811 18:39:23936 :: 󸮵ÇÁö ¾ÊÀº ÆÐŶ Çì´õ 14, state Loading
      0811 18:39:24383 :: Unknown packet header: 220, last: 96 96
    2. Description of Incident

      Client close teleport to cap from map1 (polymorh)
    3. Additional Information
    • Server: Germania
    • Channel: 5
    • Map: cap
    • Number of clients opened at the time: 4
    1. SysErr-File

    0811 20:37:13490 :: Unknown packet header: 185, last: 111 86


    1. Description of Incident
      Client close during hydra countdown
    2. Additional Information
    • Server: Germania
    • Channel: 5
    • Map: Hydra
    • Number of clients opened at the time: 2

    Channel: 5

    1. SysErr-File
      0811 22:57:06301 :: FAILED CPythonPlayer::SealItem() Cell(82, 48924) item is null 0811 22:57:06301 :: Phase Game does not handle this header (header: 108, last: 85, 108) 0811 22:57:31085 :: Unknown packet header: 213, last: 105 165
    2. Description of Incident
      Client frozen and closed during metin hit
    3. Additional Information
    • Server:Teutonia
    • Channel: 6
    • Map: Gautamakliff
    • Number of clients opened at the time:3

    Einmal editiert, zuletzt von Rainebow ()

    1. SysErr-File

      0812 04:36:24958 :: CRaceManager::GetRaceDataPointer: cannot load data by dwRaceIndex 10916 0812 04:36:24958 :: CPythonCharacterManager::CreateInstance VID[49099] Race[10916]
    2. Description of Incident
      several client crashes after logging character from character-change
    3. Additional Information
    • Server: Teutonia
    • Channel: 1, 3, 5
    • Map: Northwind-Shelter
    • Number of clients opened at the time: 5

    __________________________________________________________________________

    1. SysErr-File

    0811 14:46:50613 :: 󸮵ÇÁö ¾ÊÀº ÆÐŶ Çì´õ 40, state Loading

    0812 05:55:34368 :: Phase HandShake does not handle this header (header: 78, last: 251, 78)

    0812 05:55:34434 :: Phase HandShake does not handle this header (header: 110, last: 78, 110)

    0812 05:58:34213 :: Unknown packet header: 230, last: 78 110

    1. Description of Incident
      client crashes while searching for boss on mount in northwind-descend
    2. Additional Information
    • Server: Teutonia
    • Channel: unsure but might be 4, 5 or 6
    • Map: Northwind-Descend
    • Number of clients opened at the time: 5

    ___________________________________________________________________________


    1. SysErr-File

    0812 06:05:53867 :: Unknown packet header: 72, last: 11 11

    1. Description of Incident
      client crashes while logging channels for boss
    2. Additional Information
    • Server: Teutonia
    • Channel: unclear
    • Map: Northwind-Shelter
    • Number of clients opened at the time: 5

    Best regards

    3stigkeit

    Am Süd-West Eck, Bazar [148, 408]

    Channel 1, Teutonia


    discord: 3stigkeit#8450

                                                                                                                                                                      


    Worttrennung: Dreis·tig·keit

    Aussprache: [ˈdʁaɪ̯stɪçkaɪ̯t]

    Herkunft: Ende des 16. Jahrhunderts von mittelniederdeutsch drīstichēt übernommen

      1. SysErr-File

      0812 09:28:44035 :: Phase Game does not handle this header (header: 29, last: 71, 29)

      0812 09:28:47038 :: Unknown packet header: 83, last: 71 29

      1. Description of Incident

        Client close while waiting for hydra
      2. Additional Information
      • Server: Germania
      • Channel: 2
      • Map: kap
      • Number of clients opened at the time: 2
    1. SysErr-File

    0812 12:09:27342 :: 󸮵ÇÁö ¾ÊÀº ÆÐŶ Çì´õ 123, state Game

    0812 12:09:31797 :: Unknown packet header: 188, last: 85 123

    1. Description of Incident
      Client close while in meley
    2. Additional Information
    • Server: Germania
    • Channel: 2
    • Map: meley
    • Number of clients opened at the time: 16
    1. SysErr-File

    0812 13:35:08639 :: Phase Loading does not handle this header (header: 152, last: 152, 152)

    0812 13:35:19004 :: Cannot find item by -550898919

    0812 13:35:19004 :: Cannot find item by -550898919

    0812 13:35:19004 :: Cannot find item by 1764798230

    0812 13:35:19004 :: Cannot find item by 1764798230

    0812 13:35:19004 :: Cannot find item by 1773156622

    0812 13:35:19004 :: Cannot find item by 1773156622

    0812 13:35:19004 :: Cannot find item by 1931444601

    0812 13:35:19004 :: Cannot find item by 1931444601

    0812 13:35:19004 :: Cannot find item by -413595742

    0812 13:35:19004 :: Cannot find item by -413595742

    0812 13:35:19004 :: Cannot find item by 929370240

    0812 13:35:19004 :: Cannot find item by 929370240

    0812 13:35:19004 :: Cannot find item by -1999669358

    0812 13:35:19004 :: Cannot find item by -1999669358

    0812 13:35:19004 :: Cannot find item by -683677740

    0812 13:35:19004 :: Cannot find item by -683677740

    0812 13:35:19004 :: Cannot find item by -1611010747

    0812 13:35:19004 :: Cannot find item by -1611010747

    0812 13:35:19004 :: Cannot find item by 1985923724

    0812 13:35:19004 :: Cannot find item by 1985923724

    0812 13:35:19004 :: Cannot find item by -898632581

    0812 13:35:19004 :: Cannot find item by -898632581

    0812 13:35:19004 :: Cannot find item by -412064395

    0812 13:35:19004 :: Cannot find item by -412064395

    0812 13:35:19004 :: Cannot find item by -1607047207

    0812 13:35:19005 :: Cannot find item by -1607047207

    0812 13:35:19005 :: Cannot find item by 1910678826

    0812 13:35:19005 :: Cannot find item by 1910678826

    0812 13:35:19005 :: Cannot find item by 1223149006

    0812 13:35:19005 :: Cannot find item by 1223149006

    0812 13:35:19005 :: Cannot find item by -1284298619

    0812 13:35:19005 :: Cannot find item by -1284298619

    0812 13:35:19005 :: Cannot find item by 2018641034

    0812 13:35:19005 :: Cannot find item by 2018641034

    0812 13:35:19005 :: Cannot find item by 1872286375

    0812 13:35:19005 :: Cannot find item by 1872286375

    0812 13:35:19005 :: Cannot find item by 1340358288

    0812 13:35:19005 :: Cannot find item by 1340358288

    0812 13:35:19005 :: Cannot find item by 706336253

    0812 13:35:19005 :: Cannot find item by 706336253

    0812 13:35:19005 :: Unknown packet header: 202, last: 92 92


    1. Description of Incident

      Ghost -login / ingame after teleporting from bazar to map1
    2. Additional Information
    • Server: Germania
    • Channel: 1
    • Map: map1
    • Number of clients opened at the time: 3
    1. SysErr-File

    0812 14:43:18783 :: Phase Game does not handle this header (header: 10, last: 17, 10)

    0812 14:43:20515 :: FAILED CPythonPlayer::SealItem() Cell(77, 37691) item is null

    0812 14:43:20515 :: Phase Game does not handle this header (header: 108, last: 10, 108)

    0812 14:44:22390 :: Phase Game does not handle this header (header: 172, last: 108, 172)

    0812 14:44:22506 :: Unknown packet header: 114, last: 108 172


    1. Description of Incident

      Ghost -login / ingame after teleporting out of hydra
    2. Additional Information
    • Server: Germania
    • Channel: 2
    • Map: map between hydra and yohara where you can make the set effects.
    • Number of clients opened at the time: 2
    1. SysErr-File

    : 0812 16:16:10924 :: Unknown packet header: 180, last: 136 136


    1. Description of Incident

      client closeat teleport from New continent to bazar with teleport-ring
    2. Additional Information
    • Server: Germania
    • Channel: 2
    • Map: after hydra, bevor yohara
    • Number of clients opened at the time: 6
    1. SysErr-File

    0812 18:42:13971 :: Hair number 1007 is not exist.


    1. Description of Incident
      client close after login
    2. Additional Information
    • Server: Germania
    • Channel: 2
    • Map: Rotdrachen-Festung
    • Number of clients opened at the time: 16

    -------------------------------



    1. SysErr-File

    0812 18:42:13971 :: Hair number 1007 is not exist.

    0812 18:49:20172 :: Unknown packet header: 196, last: 255 253



    1. Description of Incident

      client close after entering meley
    2. Additional Information
    • Server: Germania
    • Channel: 2
    • Map: meley
    • Number of clients opened at the time: 15

    --------------------------------------

    1. SysErr-File

    0812 18:56:10949 :: Unknown packet header: 69, last: 85 85


    1. Description of Incident



      client close during meley
    2. Additional Information
    • Server: Germania
    • Channel: 2
    • Map: meley
    • Number of clients opened at the time: 14

    Einmal editiert, zuletzt von Dookie ()

    1. SysErr-File

    0813 08:07:13497 :: Phase Game does not handle this header (header: 8, last: 85, 8)

    0813 08:08:01809 :: Phase Game does not handle this header (header: 163, last: 8, 163)

    0813 08:08:03855 :: CPythonPlayer::SetSkillLevel(SlotIndex=8, SkillLevel=174)

    0813 08:08:03855 :: CPythonPlayer::SetSkillLevel(SlotIndex=2, SkillLevel=51)

    0813 08:08:03855 :: CPythonPlayer::SetSkillLevel(SlotIndex=3, SkillLevel=170)

    0813 08:08:03855 :: CPythonPlayer::SetSkillLevel(SlotIndex=4, SkillLevel=54)

    0813 08:08:03855 :: CPythonPlayer::SetSkillLevel(SlotIndex=5, SkillLevel=124)

    0813 08:08:03855 :: CPythonPlayer::SetSkillLevel(SlotIndex=6, SkillLevel=96)

    0813 08:08:03855 :: CPythonPlayer::SetSkillLevel(SlotIndex=111, SkillLevel=150)

    0813 08:08:03855 :: CPythonPlayer::SetSkillLevel(SlotIndex=109, SkillLevel=217)

    0813 08:08:03855 :: CPythonPlayer::SetSkillLevel(SlotIndex=101, SkillLevel=182)

    0813 08:08:03855 :: CPythonPlayer::SetSkillLevel(SlotIndex=102, SkillLevel=41)

    0813 08:08:03855 :: CPythonPlayer::SetSkillLevel(SlotIndex=107, SkillLevel=155)

    0813 08:08:03855 :: CPythonPlayer::SetSkillLevel(SlotIndex=108, SkillLevel=177)

    0813 08:08:03855 :: CPythonPlayer::SetSkillLevel(SlotIndex=112, SkillLevel=234)

    0813 08:08:03855 :: CPythonPlayer::SetSkillLevel(SlotIndex=104, SkillLevel=203)

    0813 08:08:03855 :: CPythonPlayer::SetSkillLevel(SlotIndex=10, SkillLevel=205)

    0813 08:08:03855 :: CPythonPlayer::SetSkillLevel(SlotIndex=12, SkillLevel=67)

    0813 08:08:03855 :: CPythonPlayer::SetSkillLevel(SlotIndex=14, SkillLevel=148)

    0813 08:08:03855 :: CPythonPlayer::SetSkillLevel(SlotIndex=200, SkillLevel=122)

    0813 08:08:03855 :: CPythonPlayer::SetSkillLevel(SlotIndex=210, SkillLevel=85)

    0813 08:08:03855 :: CPythonPlayer::SetSkillLevel(SlotIndex=211, SkillLevel=212)

    0813 08:08:03855 :: CPythonPlayer::SetSkillLevel(SlotIndex=212, SkillLevel=181)

    0813 08:08:03855 :: CPythonPlayer::SetSkillLevel(SlotIndex=214, SkillLevel=47)

    0813 08:08:03855 :: CPythonPlayer::SetSkillLevel(SlotIndex=215, SkillLevel=182)

    0813 08:08:03855 :: CPythonPlayer::SetSkillLevel(SlotIndex=7, SkillLevel=156)

    0813 08:08:03855 :: CPythonPlayer::SetSkillLevel(SlotIndex=7, SkillLevel=220)

    0813 08:08:03855 :: CPythonPlayer::SetSkillLevel(SlotIndex=7, SkillLevel=97)

    0813 08:08:03855 :: CPythonPlayer::SetSkillLevel(SlotIndex=7, SkillLevel=45)

    0813 08:08:03855 :: CPythonPlayer::SetSkillLevel(SlotIndex=7, SkillLevel=49)

    0813 08:08:03855 :: CPythonPlayer::SetSkillLevel(SlotIndex=7, SkillLevel=230)

    0813 08:08:03855 :: CPythonPlayer::SetSkillLevel(SlotIndex=7, SkillLevel=224)

    0813 08:08:03855 :: CPythonPlayer::SetSkillLevel(SlotIndex=7, SkillLevel=72)

    0813 08:08:03855 :: CPythonPlayer::SetSkillLevel(SlotIndex=8, SkillLevel=41)

    0813 08:08:03855 :: CPythonPlayer::SetSkillLevel(SlotIndex=8, SkillLevel=209)

    0813 08:08:03855 :: CPythonPlayer::SetSkillLevel(SlotIndex=8, SkillLevel=88)

    0813 08:08:03855 :: CPythonPlayer::SetSkillLevel(SlotIndex=8, SkillLevel=164)

    0813 08:08:03855 :: CPythonPlayer::SetSkillLevel(SlotIndex=8, SkillLevel=102)

    0813 08:08:03855 :: CPythonPlayer::SetSkillLevel(SlotIndex=8, SkillLevel=206)

    0813 08:08:03855 :: CPythonPlayer::SetSkillLevel(SlotIndex=8, SkillLevel=134)

    0813 08:08:03855 :: CPythonPlayer::SetSkillLevel(SlotIndex=113, SkillLevel=180)

    0813 08:08:03855 :: Unknown packet header: 168, last: 71 91

    0813 08:08:03856 :: Traceback (most recent call last):


    0813 08:08:03856 :: File "game.py", line 627, in game.GameWindow.RefreshSkill (game.c:14415)


    0813 08:08:03856 :: File "interfaceModule.py", line 1233, in interfaceModule.Interface.RefreshSkill (interfaceModule.c:21373)


    0813 08:08:03856 :: File "uiCharacter.py", line 2156, in uiCharacter.CharacterWindow.RefreshSkill (uiCharacter.c:42282)


    0813 08:08:03856 :: File "uiCharacter.py", line 2042, in uiCharacter.CharacterWindow.__RefreshSkillPage (uiCharacter.c:40065)


    0813 08:08:03856 :: RuntimeError

    0813 08:08:03856 :: :

    0813 08:08:03856 :: slGag.GetSkillType - Failed to find skill by 245

    0813 08:08:03856 ::

    1. Description of Incident
      client close during meley
    2. Additional Information
    • Server: Germania
    • Channel: 2
    • Map: meley
    • Number of clients opened at the time: 16
    1. SysErr-File

    0813 08:10:17226 :: 󸮵ÇÁö ¾ÊÀº ÆÐŶ Çì´õ 253, state Login

    1. Description of Incident

    ghost login while logging for boss spawn

    1. Additional Information
    • Server: Teutonia
    • Channel: unknown
    • Map: northwind-shelter
    • Number of clients opened at the time: 12

    ________________________________________________________


    1. SysErr-File

    0813 07:54:15842 :: Phase Game does not handle this header (header: 81, last: 255, 81)

    0813 07:54:17674 :: Phase Game does not handle this header (header: 10, last: 118, 10)

    0813 07:54:17773 :: Unknown packet header: 218, last: 118 10

    1. Description of Incident

      client crashes while logging in for boss spawn with another person on the same map
    2. Additional Information
    • Server: Teutonia
    • Channel: 1, 3 or 5
    • Map: northwind-descend
    • Number of clients opened at the time: 14

    _________________________________________________________


    1. SysErr-File

    0813 08:10:21847 :: Unknown packet header: 234, last: 253 251

    1. Description of Incident

      client crashes while logging in for boss spawn with another person on the same map
    2. Additional Information
    • Server: Teutonia
    • Channel: unknown
    • Map: northwind-shelter
    • Number of clients opened at the time: 12

    Best regards

    3stigkeit

    Am Süd-West Eck, Bazar [148, 408]

    Channel 1, Teutonia


    discord: 3stigkeit#8450

                                                                                                                                                                      


    Worttrennung: Dreis·tig·keit

    Aussprache: [ˈdʁaɪ̯stɪçkaɪ̯t]

    Herkunft: Ende des 16. Jahrhunderts von mittelniederdeutsch drīstichēt übernommen